Privacy Policy

1. Introduction

SkinSpirit ("we", "us", "our") is committed to protecting your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, disclose, and safeguard your information.

2. Information We Collect

We may collect the following personal information:

• Booking information: Name, email, phone number, and appointment details collected through our Square booking system.
• Newsletter subscriptions: Email address when you subscribe to our mailing list.
• Payment information: Payment details processed securely through Square. We do not store credit card numbers on our servers.
• Treatment records: Health and treatment history relevant to your services, particularly for medical aesthetic treatments.
• Website usage: Anonymous analytics data collected via Vercel Analytics.

3. How We Use Your Information

We use your personal information to:

• Process and manage your bookings
• Provide and personalise our services
• Send appointment confirmations and reminders
• Send newsletters and promotional communications (with your consent)
• Process payments securely
• Improve our website and services
• Comply with legal obligations

4. Third-Party Services

We use the following third-party services that may process your data:

• Square: For appointment bookings, payment processing, and customer management. Square's privacy policy applies to data processed through their platform.
• Vercel: For website hosting and analytics. Vercel collects anonymous usage data to help us improve site performance.

5. Cookies

Our website uses essential cookies required for site functionality. We also use Vercel Analytics, which collects anonymous performance data without using personally identifiable cookies. We do not use third-party advertising cookies.

6. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. Payment information is processed securely through Square's PCI-compliant infrastructure.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. You may request deletion of your data at any time.

8. Your Rights

Under the Australian Privacy Act, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications at any time
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

9. Contact Us

If you have questions about this privacy policy or wish to exercise your rights, please contact us:

• Email: hello@rollerbeauty.com.au
• Phone: 0403 666 339