Frequently Asked Questions

You can book online through our website by visiting the Book Now page. Simply select your preferred service, practitioner, and time slot. You can also call us on 0403 666 339.

We require at least 24 hours' notice for cancellations or rescheduling. Late cancellations may incur a fee of up to 50% of the service price, and no-shows will be charged the full fee.

On your first visit, we'll start with a thorough consultation to understand your goals and assess your skin. For injectable treatments, this includes reviewing your medical history. Please arrive 5–10 minutes early to complete any required forms.

We offer a range of medical aesthetic treatments including cosmetic injectables (Botox, dermal fillers, lip enhancement, water light injections) performed by our registered nurse, as well as beauty therapies including HydraFacials, chemical peels, microneedling, LED therapy, and lash & brow services.

Most injectable treatments have minimal downtime. You may experience mild swelling, redness, or bruising at injection sites, which typically resolves within a few days. We'll provide detailed aftercare instructions after your treatment.

Avoid using retinoids or exfoliating products for 48 hours before your facial. Come with clean skin if possible. Let us know about any skin conditions, allergies, or products you're currently using.

Results vary by treatment: anti-wrinkle injections typically last 3–4 months, dermal fillers 6–18 months depending on the area and product used. Your practitioner will discuss expected longevity during your consultation.

We accept all major credit and debit cards through our secure Square payment system. Payment is taken at the time of your appointment.

Yes! We offer gift cards that can be purchased online through our website. Gift cards are valid for 3 years and can be redeemed for any service or product.

Gift cards are non-refundable and cannot be exchanged for cash. They are valid for 3 years from the date of purchase in accordance with Australian Consumer Law.

All injectable treatments are performed by Crystal, our AHPRA-registered nurse with over 8 years of experience in medical aesthetics. She holds a Bachelor of Nursing from the University of Sydney and advanced certifications in cosmetic injectables.

Beauty treatments are performed by Rita, our experienced beauty therapist with 12 years in the industry. She holds a Diploma of Beauty Therapy and Certificate in Dermal Science from TAFE NSW.

Yes, Crystal offers consultations in both English and Mandarin (普通话), ensuring all clients feel comfortable and fully informed about their treatments.